IT service management software - List of Manufacturers, Suppliers, Companies and Products

IT service management software Product List

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[Case Study on Business Efficiency Improvement] SCSK Pressendo Co., Ltd. <Product>

[Case Study on Business Efficiency Improvement] SCSK Pressendo Co., Ltd. <Product>

Implement IT service management in accordance with ITIL and achieve business process reform to accommodate business expansion!

We would like to introduce a case study of the large-scale implementation of Atlassian products at SCSK Pressendo Co., Ltd. The company had been facing many challenges in IT service management, such as managing customer inquiries and incident management during system failures. After the implementation, they resolved issues that required a lot of manpower and effort for controlling development and operational processes, as well as providing quantitative information to client companies. This enabled efficient project operations in accordance with ITIL-compliant IT service management. 【Case Overview】 ■ Background and Challenges: Inefficient help desk/incident management leading to a lack of control over development and operational processes. ■ Implementation Effects: - Smooth realization of integration with existing task management tools and the establishment of a communication infrastructure. - Enabled rapid incident response and reduction of development effort. *For more details, please download the PDF or feel free to contact us.

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[Case Study on Business Efficiency] SCSK Pressendo Co., Ltd. <Service>

[Case Study on Business Efficiency] SCSK Pressendo Co., Ltd. <Service>

Make effective use of support services and training services to achieve efficient operation of IT service management!

We would like to introduce a case study of the implementation of Atlassian products at SCSK Pressendo Co., Ltd. The company needed to carry out IT service management more quickly and accurately as part of its business expansion. They have adopted our support services alongside the implementation of the product and have reported feeling very significant benefits. 【Case Overview】 ■ Background/Challenges: Concerns about a shortage of personnel and lack of knowledge regarding Atlassian products with the introduction of IT service management. ■ Implementation Effects - Achieved smooth system construction and efficient operations. - Established a robust training system even during the COVID-19 pandemic through online training. *For more details, please download the PDF or feel free to contact us.

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[Case Study on Business Efficiency Improvement] SB Payment Service Corp.

[Case Study on Business Efficiency Improvement] SB Payment Service Corp.

Introducing a case study on the establishment of a foundation compliant with ITIL for IT service management!

We would like to introduce a case study of implementing Jira Software, Jira Service Management, and Confluence at SB Payment Service Corp. The company faced challenges in various processes required for IT service management, such as incident management, problem management, change management, and configuration management. After implementation, in the incident management process, consolidating information sharing during incidents into Slack allowed all stakeholders to share information simultaneously, resulting in various benefits. [Case Overview] ■ Background and Challenges: Need for unification of analog-based incident management processes and acceleration of initial response ■ Implementation Effects - Achieved faster incident response, accumulation of knowledge, and company-wide information sharing - Contributed to reducing development man-hours and costs, as well as standardizing quality *For more details, please download the PDF or feel free to contact us.

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